WebTV Customer Service Intranet

Due to the haphazard implementation of WebTV Networks' corporate intranet, this project was a bit more challenging than it probably should have been. Instead of having a single intranet, each department in the company ran its own intranet, with completely different design and organization for each. In addition, each group within the customer service department also maintained their own portion of the intranet, on different machines and in different styles.

My solution to this enigma was to use frames to provide an ever-present top navigation bar that offered a number of drop-down menus that would load the contents of other sites into the main content area. The content in the main area then defaulted to an overview page of the sites available within CS.

Using this method, other departments visiting the site would have easy access to the variety of info available from the CS department, CS employees had quick access to other departments' sites, those dealing with the outsource agents had quick access to the extranets that the agents saw, and all other destinations that were useful on a daily basis (such as our arsenal of web tools and our quick-pick sites) were also just a click away.

Simple, but effective.